Legal
Terms & Conditions
These terms outline the general conditions for inquiries, bookings, service delivery, scheduling, and customer responsibilities with Pogorallydock.
1. General
Pogorallydock provides cleaning services for residential, commercial, and shared-use properties in Finland. Service availability depends on location, scheduling capacity, and scope confirmation.
2. Quotes and bookings
Quote requests are non-binding until confirmed in writing. Bookings are considered accepted only after service details, timing, and scope have been agreed between the customer and Pogorallydock.
3. Service scope
The agreed cleaning scope will be based on the information provided by the customer. If property condition, size, access, or complexity differs materially from the original request, timing and pricing may require adjustment.
4. Access and customer responsibilities
The customer is responsible for ensuring safe access to the premises at the agreed time. This includes access instructions, keys, entry codes, and reasonable site readiness for the requested service.
5. Rescheduling and cancellation
Customers should notify Pogorallydock as early as possible regarding rescheduling needs. Late cancellations or inaccessible premises may result in a service fee where reasonable and permitted by applicable law.
6. Payment terms
Payment terms, invoicing schedules, and applicable charges will be communicated during booking confirmation. Late payments may be subject to reminder fees or lawful collection measures.
7. Service feedback
If the customer is dissatisfied with any part of the agreed service, feedback should be submitted within a reasonable time after completion so the matter can be reviewed appropriately.
8. Liability
Pogorallydock is responsible for service performance in accordance with agreed scope and applicable law. Liability does not extend to issues caused by incomplete customer information, unsafe conditions, or pre-existing property defects.
9. Changes
We may update these terms from time to time. The latest published version on this website applies unless otherwise agreed in writing.
10. Contact
For questions about these terms, contact [email protected].